F.A.Q The Party Ville Online Shop

1. How does your return policy works?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please, before contacting us, take a look at our Refund Policy.

To start a return, you can contact us at info@thepartyville.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. How many days I have to return an item?

30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. Please, before contacting us, take a look at our Refund Policy.

3. What types of parties do you provide supplies for?

We offer supplies for a wide range of parties, including birthdays (for kids and adults), weddings, baby showers, anniversaries, graduations, themed costume parties, and much more. We have balloons, party favors, costumes, table wear, invitations, garlands, all you might need! We work with the best and more renown brands such as Meri-Meri, Talking Tables, Ginger Ray.

4. What kind of party decorations do you offer at The Party Ville online shop?

The Party provides a vast selection of decorations, including balloons, banners, streamers, centerpieces, tablecloths, and much more. We have options to suit various themes and color schemes.

5. Do you have supplies for children's parties and themed events at The Party Ville online shop?

At the Party Ville we have a dedicated section for children's parties with a variety of themes like football, fairies, farm animals, jungle, princesses, spacemen, fun colors, and more. We also offer decorations for a wide range of themed events like a Tea Party, a Wedding Shower, Halloween, Christmas.

6. Can I find tableware and utensils at your The Party Ville Online shop?

Yes, we have a comprehensive collection of tableware, including plates, cups, napkins, cutlery, and tablecloths in various colors and patterns to suit your party's style.

7. How can I place an order?

You can place an order in-store or online through our website. We offer convenient online shopping with worldwide shipping and options for in-store pickup (At Unicorner Store in Luxembourg).

8. Which Payment methods are available?

We accept all Visa credit and debit cards, Mastercard, American Express, Paypal and bank transfer to:

Bank transfer
The Party Ville
LU36 0019 5755 0028 2000
BCEELULL

9. Can I get personalized or custom-made party supplies?

Yes, we offer custom printing and personalization for certain decoration items and themes. Please contact us at info@thepartyville.com for details and pricing.

10. Which are your customer service hours?

We aim to respond any of your inquiries about our online shop within 48 working hours. Our opening hours are 9h - 18h. CEST Monday - Saturday.

11. What are your store hours and location at Unicorner Store?

We have a physical boutique at :

1A Rte de Luxembourg. Galerie Bereldange

Walferdange, 7240, Luxembourg.

Our store hours are Mon- Sat from 9h-18h.

12. How can I get in touch with your customer service team for more assistance?

You can contact our customer service team via phone, email, or visit our physical store, Unicorner Store.

Details:

Tel: +352 691 540 164

Email: info@thepartyville.com